FAQs
Copy
If you don’t find what you ‘re looking for here, please give us a call at 1.800.343.7946, Monday through Friday, 9am to 5pm, EST.
General Online Purchasing Information
What form of payment is accepted?
We accept MasterCard, Visa, Novus/Discover and American Express credit cards (issued by U.S. banks only and with a U.S. billing and shipping address). Debit cards are only accepted when issued with the Visa or MasterCard logo on the front.
Is it safe to use my credit card online?
Yes, your card information is encrypted and cannot be read by others during transmission. Our servers use the industry-standard Secure Sockets Layer (SSL) technology to protect your information. These safeguards make your transaction safe and reliable.
Will my e-mail address or other personal information be distributed to third parties?
Please see our Privacy Policy statement.
How can I track/check the status of my order?
Just go to the Order History page, enter your e-mail address and Password and click on “Submit.”
How can I contact someone regarding a problem with my order?
You can contact us in the following ways:
By e-mail: info@buschgardens.com
By phone: In the United States, call: 1-800-343-7946
Ticket Information
How do I purchase tickets online?
- Click on the ticket of your choice from the navigation on the left.
- Specify the quantity for the items you wish to purchase and click on the [Add To Cart] button to add to your shopping cart.
- Your order will appear on the Shopping Cart page;
- If you wish to continue shopping for tickets or merchandise, use the navigation on the left of the page.
- If you change the “Quantity” of any item in the Shopping Cart, click on the [Update] button to see the new corrected total.
- If you want to delete an item that is already in your Shopping Cart, click on the [X] button to the right of the item.
- If you want to cancel your complete order while it’s still in the Shopping Cart, click on the [Empty Cart] button.
- If you have finished your order, click on the [Proceed To Check Out] button and follow the instructions.
How long does it take to receive the tickets?
Please refer to our Shipping Information section for details.
Can I order tickets online for a large group (15+)?
Yes, groups of 15 people or more qualify for discounted group rates. Tickets may be purchased online or by calling our Sales Center at 1-800-343-7946. Catered picnic options are also available for groups of 40 or more. Call for details.
How is sales tax calculated?
If applicable, sales tax is based on the tax rules for the location of the park where you’re purchasing tickets.
Does my Child need a photo ID?
Anyone 16 or older will be required to show photo identification at Guest Services upon first redeeming a voucher for a Pass or a multi-day ticket at the turnstile entrance. Children under 16 do not have to show ID.
Gift Certificates
Where can I purchase a gift card?
At this time, gift cards are available for sale through the Internet and call center only.
In what denominations are the gift cards sold?
Gift cards are sold in $5 and $10 denominations up to $500 per transaction.
Where can the gift card be used?
Gift cards can be used anywhere cash is accepted in our parks. This includes but is not limited to: parking, admission tickets, behind-the-scenes tours, gift shops and dining venues. Please note: Gift cards cannot be used for purchases online or by phone.
How should a lost gift card be replaced?
Unfortunately, we cannot replace lost gift cards at this time. Please note: Gift cards are non-refundable and may not be exchanged for cash.
When will my gift card expire?
Gift cards expire one year from the date of purchase.
When will my gift card arrive?
Gift cards shipped via ground service should arrive within 6 to 8 business days. Gift cards shipped express should arrive within 3 to 4 business days.
Testimonials
How do I provide feedback?
We encourage all our guests to let us know how you enjoyed your visit to Busch Gardens Williamsburg. Tell us what you loved. Tell us what we could do better. And more importantly, just tell us the truth. Your feedback is vital to our success.
Please send your comments to our [MAILING ADDRESS] or send us an [EMAIL].
Contributions
How can I contribute to Busch Gardens?
Busch Gardens is proud to support wildlife conservation, animal care, research and education through our organization Busch Gardens Conservation Fund. For more information regarding our conservation efforts or to make a donation, please visit our [WEBSITE].
Planning
Do you provide any collateral material?
Yes, we offer all our guests a variety of park images, brochures and other collateral to help promote your group’s trip to Busch Gardens Williamsburg. For access to all of these items, please go to our Planning Toolkit feature.
Do we need to fill out any forms?
You can download all the forms and waivers you’ll need to start planning your trip through our Planning Toolkit feature on the homepage.
Safety & Accessibility
Is safety a priority?
Yes, Busch Gardens Williamsburg is committed to providing all our guests with a safe and enjoyable experience.
Does the park offer accessibility to everyone?
Yes. For more details about accessibility, pick up a Park Accessibility Guide at Guest Relations (located inside the park entrance) to help plan your day at the park.
Overview
This page lists the most commonly asked questions, which when clicked, reveal the corresponding answer. The copy and sequence of the FAQs can be managed through the CMS.
Notes
- Questions about accessibility and the park grounds provide an opportunity to highlight park features and amenities.
- We should use this page to guide people to in-site destinations. (e.g., “How can I contribute to Busch Gardens?” links to the Conservation Fund. “Do you have collateral materials I can use to promote our group trip?” links to the Planning Toolkit.)
- “Our group had an amazing time! How can I share my testimonial?” is another way to solicit testimonials.
New Comment
0 comments
Add Comment
Add Comment